Refund Policy

Isloo.com is a classified marketplace that offers digital services including premium subscriptions, featured listings, and wallet top-ups. This policy explains our approach to refunds for these digital services.

1. Premium Subscriptions

Premium subscriptions are digital services that activate immediately upon successful payment. Once a subscription is activated and the premium features are available on your account, the payment is non-refundable. This is because the service has been delivered in full and cannot be returned.

2. Featured Listings

Featured listing purchases activate instantly, giving your listing boosted visibility in search results. Once a featured listing is activated, the payment is non-refundable as the promotional service has already been rendered.

3. Wallet Top-Ups

Wallet top-ups add prepaid balance to your Isloo account and are generally non-refundable. However, we will review refund requests in the following situations:

• Duplicate transactions — if the same top-up was charged more than once due to a technical error.
• Failed transactions that were still charged — if your payment was deducted but the wallet balance was not credited.
• Technical errors on our side that resulted in an incorrect charge.

Approved wallet top-up refunds will be returned to the original payment method within 7–10 business days.

4. Failed Payments

If a payment fails but you are still charged, please contact us immediately with your transaction details. We will investigate the matter with our payment processor (PayFast) and issue a refund where applicable. Investigations typically take 5–7 business days.

5. How to Request a Refund

To request a refund, email us at contactisloo.pk@gmail.com with the following information:

• Your registered email address and account name.
• The transaction date and amount.
• The PayFast transaction reference number (if available).
• A brief description of the issue.

Refund requests must be submitted within 14 days of the transaction date.

6. Contact